To help serve our customers better, and to dispel some common myths about the auto body industry, we have compiled a list of frequently asked customer questions:

Will my car ever be the same after my accident?

Absolutely!  It is our job, as your Collision Repair Technicians, to restore the safety, function, and appearance of your car to pre-accident condition.  Using the latest in repair technology, your car is structurally returned to its original factory specifications and tolerances.  Then it is refinished using the finest Sikkens urethane paints which, in many cases, will actually surpass the original finish in corrosion prevention and gloss retention.

But the paint never matches, right?

We are skilled with the latest Sikkens Color Matching and Computerized Paint Mixing Systems, guaranteed to match any color - perfectly.

If my car's frame is bent, will it ever be the same again?

The collision repair industry has come a long way with regard to structural repairs. Years ago, a car with a bent frame was often considered a total loss due to the lack of equipment and training in these types of repairs. And unfortunately, some vehicles with bent structural members were returned to their owners without the necessary corrections made. These cars wore out tires prematurely, tracked erratically, or were otherwise unsafe.

Today, however, the science of repairing collision damage has come a long way. Contemporary vehicles are held to much tighter tolerances than the ball park standards of the full frame vehicles of the 60s and 70s. For example, the average Toyota will vary in dimensions as little as 3 millimeters from car to car.

These new build standards demand new repair technology and skills in collision repair.  Our Car-O-Liner Frame Machine with Measuring System and our Kansas Jack Ultra Frame Machine will return your frame to closer tolerances than those of the original manufacturer.

Doesn't an accident lower the value of my car?

A cheap or poor repair will definitely lower the value of your car, and can lead to premature failures, inconvenience, and liability.  One of our primary concerns is value retention and safety.  You can be assured that the quality of our repairs will leave your car exactly the way it was before your accident.

Doesn't my insurance company have to choose my repair shop?

Absolutely not!   While there are networks of preferred providers for collision repair, and direct repair options presented to policyholders when they make a claim, the insured's right to choose will always be upheld.

Autotech Collision Service has a close relationship with all major insurance carriers and has maintained a reputation of unequaled quality, service, and integrity.

If the insurance company's estimate is lower than the repair shop's, do I have to pay the difference?

According to state law, your insurance carrier must negotiate in good faith with your choice of shop to arrive at an agreed price for repairs.  It is the role of the professional Collision Repair Specialist to be an advocate for their customer by working with an insurer to document and identify physical damage.  Autotech Collision Service will never charge an amount higher than the amount paid by an insurance company.  You are only responsible for your deductible.

What about any additional charges after the insurance company issues a check?

When additional damage becomes evident as the repair progresses, a claim can be reopened and a supplemental payment issued.  In fact, most large collision repairs require at least one supplement to the original estimate.  An estimate is exactly that - an estimate.

Don't I have to use the repair shop with the lowest bid?

No, the choice of shop is entirely up to you.  Also, the repair shop with the lowest estimate is not necessarily the best place to have your car repaired.  When one considers the safety issues involved in collision repair, and the considerable investment one has in his or her vehicle, the value of quality repairs becomes clear.

A modern, well-equipped collision repair center represents an enormous investment in equipment, training and people.  As often is the case with goods and service, "you get what you pay for".

Autotech Collision Service
165 Delsea Drive
Washington Township, NJ  08080
856-232-1833
fax: 856-232-7628

State License #: 01912A